EEA Advisory is committed to providing professional, respectful and responsive service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can review the matter and work towards a fair outcome.
This page explains how complaints can be made in relation to EEA Advisory’s services, and where relevant, how complaints relating to financial advice and related financial services provided under Count-authorised arrangements may be handled.
We aim to handle complaints in a way that is fair, timely, transparent, respectful and focused on resolution.
We take complaints seriously and use them to improve our service, systems and client experience.
A complaint is an expression of dissatisfaction made to or about EEA Advisory, its services, staff, representatives, website, or the handling of a previous complaint, where a response or resolution is expected.
A complaint may relate to accounting, taxation, advisory or business services, website or communication issues, administrative matters, privacy concerns, or financial advice and related financial services where applicable.
If you have a complaint about EEA Advisory, you can contact us directly using the details below:
EEA Advisory
12/2 Loraine St, The Hub at Capalaba
Capalaba QLD 4157
Phone: 07 3399 2300
Email: admin@eea-advisory.com.au
To help us review your complaint efficiently, please include your full name and contact details, a clear description of the issue, relevant dates, any supporting documents or correspondence, and the outcome you are seeking.
If you need help making a complaint, you may ask a representative, family member or other support person to assist you.
Once we receive your complaint, we will generally acknowledge receipt of your complaint, review the information provided, investigate the matter internally, contact you if we need more information, and provide a response once our review is complete.
We aim to resolve complaints as quickly and fairly as possible. If the matter is more complex and requires additional time, we will keep you informed.
If your complaint relates to accounting, taxation, bookkeeping, business advisory, administration, or general service matters, please contact EEA Advisory first using the contact details above.
We will review the matter internally and work with you towards a fair and reasonable outcome.
Financial advice and related financial services connected with EEA Advisory may be provided under Count-authorised arrangements.
If your complaint relates to financial advice or related financial services, you may raise the complaint with EEA Advisory first, or refer to Count’s Complaints Policy here:
Count Complaints Policy
https://www.count.au/complaints
If needed, complaints relating to financial advice or financial services may also be handled in accordance with Count’s complaints process.
If your complaint relates to financial services and you are not satisfied with the outcome, or the matter is not resolved through the internal complaints process, you may be able to lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA provides a free and independent external dispute resolution service for eligible financial services complaints.
AFCA contact details:
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Post: GPO Box 3, Melbourne VIC 3001
If your complaint relates to privacy or the handling of your personal information by EEA Advisory, please contact us first using the details above.
If the issue relates to financial advice or related financial services provided under Count arrangements, you may also refer to Count’s Privacy Policy and Count’s complaints process.
Count Privacy Policy
https://www.count.au/privacy
Count Complaints Policy
https://www.count.au/complaints
We may keep records of complaints, related correspondence, supporting documents, and the steps taken to investigate and resolve the matter.
These records help us manage complaints properly and improve our services over time.
We may update this Complaints Handling Process from time to time to reflect changes in our business, services, regulatory requirements, or complaint handling procedures.
Any updated version will be published on this website and will take effect from the date of publication.
If you would like to raise a complaint or have questions about this process, please contact:
EEA Advisory
12/2 Loraine St, The Hub at Capalaba
Capalaba QLD 4157
Phone: 07 3399 2300
Email: admin@eea-advisory.com.au
This area of our website contains important legal information, including our privacy policy, cookie policy, and complaints handling process. Please read these carefully before using our website.
Our privacy policy explains how we collect, use, and share your personal information.
Our cookie policy explains what cookies are and how we use them on our website.
Our cookie policy explains what cookies are and how we use them on our website.
