Our Cookie Policy plays a pivotal role in enhancing user experience on the EEA-Advisory website, contributing to a seamless and personalised interaction for every visitor. By employing cookies and similar technologies, we gather valuable insights into user preferences and behaviours, allowing us to optimise our platform’s functionality and content. This policy outlines our commitment to safeguarding your privacy and data security, ensuring that your online activities remain confidential and secure. Should you have any questions or require further clarification regarding our Cookie Policy, we encourage you to contact us at admin@eea-advisory.com.au. It’s important to note that the most current iteration of our Cookie Policy holds precedence and validity.
This policy documents the Count Financial Limited (“Count”) internal complaints handling
process.
A complaint is defined as “an expression of dissatisfaction made to or about an organisation,
related to its products, services, staff, or the handling of a compliant, where a response or
resolution is explicitly or implicitly expected or legally required.”
If you have a complaint to make about Count, one of its member firms or authorised
representatives, you can contact Count directly by:
The reportcomplants@count.com.au email address is the best place to raise your complaint
initially. If you need assistance raising your complaint, you can contact us using any of the methods above. This is a free service.
Count’s internal process for handling complaints aims to ensure that complaints are resolved in a timely, fair, and consistent manner. Our internal process is:
if an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). Our membership number is 10332. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Details are as follows:
This area of our website contains important legal information, including our privacy policy, cookie policy, and complaints handling process. Please read these carefully before using our website.
Our privacy policy explains how we collect, use, and share your personal information.
Our cookie policy explains what cookies are and how we use them on our website.
Our cookie policy explains what cookies are and how we use them on our website.
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